Terms of service

Who operates Packlistly?

Neta Ofis Kırtasiye Sanayi Ticaret Limited Şirketi, Türkiye.

Registered business address: Yenibosna Merkez Mah. Kavak Sok. No:3A, Bahçelievler / İstanbul, Türkiye.

Account, product, privacy and refund questions: info@netatedarik.com.

Acceptance of these terms

By accessing or using Packlistly, you agree to these Terms of Service. If you use the service on behalf of a business, you confirm that you have authority to accept these terms for that business. If you do not agree, do not use the service.

1. Service and scope

Packlistly is software for businesses preparing supported international shipping documents, including commercial invoices, packing lists, carton labels and shipping marks. Its checks identify supported inconsistencies in the supplied data. You remain responsible for accurate input, reviewing exceptions, obtaining required approvals and deciding whether documents meet your shipment, carrier and destination requirements.

The software does not provide customs clearance, legal advice, export licensing or a guarantee of regulatory compliance. Export licence/ECCN review, restricted-party screening, USMCA eligibility, CITES and signed dangerous-goods declarations are outside the current scope.

Only features shown as available in your current plan are included. Planned or “coming soon” features are not included deliverables. Connections require compatible systems, configuration and appropriate access. A native connection to every ERP or WMS is not promised.

AI-extracted fields can contain errors, including missing or incorrect quantities, weights, names and other shipment details. Check every document and all extracted fields against your source records before approving or using them. AI output does not replace your review or professional judgement.

2. Accounts and business records

Keep access credentials and second-factor recovery information secure. Company owners must assign appropriate team permissions. Upload only information you are authorised to use. Do not use the service for unlawful activity, fraud, spam or infringement of another person’s copyright, trademark or other intellectual property rights. Do not compromise its security or access another company's records.

You retain rights in your business data and authorise its processing to provide the requested service. Customer-controlled personal data may require separate controller–processor terms; contact us to arrange these before using the service for a workflow that requires them.

Account suspension

We may suspend or restrict access for non-payment of an amount due, a serious breach of these terms, reasonably suspected fraud or security risk, or repeated violations. Where practicable, we will give notice and an opportunity to resolve the issue; an immediate restriction may be necessary to protect users or the service. Contact info@netatedarik.com to request a review. Suspension does not remove applicable refund rights or lawful data-access rights.

3. Plans, trials and payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

The pricing page describes prices and capacity limits. Free requires no payment card. The advertised cardless 14-day trial does not automatically create a paid subscription; it returns to Free when it ends. A paid purchase requires a separate checkout.

Any recurring charge, currency, applicable taxes and billing interval are disclosed at checkout. Purchases processed by Paddle are also subject to the Paddle Buyer Terms. Paid access starts only after a successful payment has been confirmed. Sandbox transactions are tests, do not charge real money and do not activate a paid production plan.

4. Cancellation and refunds

You can cancel a paid Paddle subscription through the subscription management link in your receipt or Paddle buyer support. Cancellation prevents future renewals and ordinarily takes effect at the end of the paid billing period. Our Refund Policy provides a 14-day full refund guarantee for your first paid subscription payment, alongside applicable mandatory rights.

Subscription cancellation is separate from deleting your business records. Contact us for account assistance or data export/deletion requests.

5. Product ownership, availability and changes

Packlistly software, its design, branding and related intellectual property rights remain owned by Neta Ofis Kırtasiye Sanayi Ticaret Limited Şirketi or its licensors. Your plan grants a limited, non-exclusive right to use the service under these terms; it does not transfer ownership of the software or its intellectual property. You retain your rights in your own business data. No particular time saving, uninterrupted availability or suitability for every shipment is guaranteed. Advertised examples of savings are illustrative; measure the complete workflow in your own business.

We will identify material changes to these terms and their effective date on this page, and notify account contacts where required. Changes do not retrospectively remove rights attached to an earlier purchase. Nothing in these terms excludes any liability or right that applicable law does not permit to be excluded.