Refund and cancellation policy
Effective date: 11 October 2026 · Version 1.0 · These policies are provided in English.
Who operates Packlistly?
Neta Ofis Kırtasiye Sanayi Ticaret Limited Şirketi, Türkiye.
Registered business address: Yenibosna Merkez Mah. Kavak Sok. No:3A, Bahçelievler / İstanbul, Türkiye.
Account, product, privacy and refund questions: info@netatedarik.com.
1. First-payment 14-day full refund guarantee
If Packlistly is not right for your business, request a refund within 14 calendar days of your first paid subscription payment and we will authorise a full refund of that payment through Paddle. This additional guarantee applies to business customers as well as consumers. It does not automatically restart with each renewal payment.
Any greater rights under applicable law or Paddle's applicable buyer terms remain unaffected. This policy does not limit mandatory consumer rights.
2. Renewals and cancellation
You can cancel before the next renewal to prevent future charges. Use the “Manage subscription” link in your Paddle receipt, or request cancellation through Paddle buyer support. Cancellation ordinarily takes effect at the end of the current paid billing period and does not itself refund that period.
The first-payment guarantee does not automatically cover later renewal payments. This does not exclude refunds or other remedies required by law, Paddle's applicable buyer terms, or the billing-error and product-defect provisions below.
3. Billing errors and product defects
Report duplicate or incorrect charges, inability to access purchased features, or a material difference from the advertised product to us or Paddle. We will investigate and seek the appropriate correction or refund. Statutory remedies for defective or misdescribed services remain available. Features clearly labelled as planned or “coming soon” are not included in the purchase.
4. How to request a refund
Email info@netatedarik.com with your account email and transaction reference, or use the support link in your Paddle receipt or Paddle buyer support. For the first-payment guarantee, submit your request within the 14-day window. Never send full card details.
Approved refunds are processed through Paddle, using the original payment method where possible, according to its Refund Policy. Processing time can depend on the payment method and bank. Refunding a subscription payment may end the corresponding paid access. Free use and sandbox tests involve no charge to refund.